Frequently Asked Questions

You can make a booking by completing our enquiry form on the Private Dining page or by contacting us directly via email or WhatsApp. Our team will confirm availability and send you a booking confirmation.

We recommend booking at least 7 days in advance to allow time for menu planning and preparation. For larger events or corporate bookings we suggest 2–4 weeks notice.

Same-day bookings may be possible depending on chef availability. Please contact us directly via WhatsApp for urgent requests.

Once we receive your enquiry our team will respond within 24 hours to confirm availability discuss your requirements and send a formal booking confirmation with payment details.

Yes — changes can be made up to 72 hours before your booking. Please contact us as soon as possible and we will do our best to accommodate your request.

Deposits vary by experience type — typically between 20% and 50% of the total booking value. The exact deposit amount will be confirmed in your booking details.

The remaining balance is due 48 hours before your booking date. We will send you a payment reminder in advance.

We accept all major credit and debit cards including Visa Mastercard and American Express. We also accept Apple Pay and Google Pay.

Cancellations made more than 7 days before the booking date will receive a full refund of the deposit. Cancellations within 7 days are non-refundable. We strongly recommend event insurance for large bookings.

Refunds are processed in accordance with our cancellation policy. Where a refund is due it will be returned to the original payment method within 5–10 working days.

Every booking includes a dedicated private chef full menu consultation ingredient sourcing kitchen setup full table service and kitchen clean down after the event.

Absolutely. Menu customisation is at the heart of what we do. During the booking process your chef will consult with you to design a menu that perfectly suits your tastes and occasion.

We can cater for intimate dinners of 2 guests all the way up to large corporate events of 100 or more. The minimum and maximum guest numbers vary by experience type.

Yes — we cater for all dietary requirements including vegetarian vegan gluten-free dairy-free halal kosher and all allergies. Please inform us at the time of booking.

For at-home experiences a standard domestic kitchen is sufficient. Our chefs are experienced in working in all types of kitchen environments.

A Curated Home is an exclusively hired property available through Noir et Nectar. Each home is personally vetted and comes with a dedicated private chef curated menus and full concierge support for the duration of your stay.

Yes — every Curated Home booking includes a dedicated Noir et Nectar chef who will prepare all agreed meals during your stay.

Properties are priced per night for exclusive use. Dining experiences with your private chef are priced separately and added to your booking during the enquiry process.

Absolutely. The property is exclusively yours for the duration of your stay. You are welcome to invite any guests you wish up to the maximum capacity of the property.

If you own a beautiful property and would like to apply to become part of our collection please visit our Become a Host page and complete the application form.

Standard UK delivery takes 3–5 working days. Express delivery options are available at checkout.

We currently ship within the United Kingdom only. International shipping will be available soon.

Items can be returned within 14 days of receipt in original unused condition. Please contact us to arrange a return.

Yes — you will receive a tracking number by email once your order has been dispatched.